Frequently Asked Questions
You’ve Got Questions. We’ve Got Answers.
Where Can I Find Your Full Course List?
Head over to our classes page. Book online to schedule your traininng.
How Can I Book a visit?
You can sign up for our classes, trainings, or events by booking online.
What if I need to withdrawal from the course?
Refund Policy:
Availability for refund for HHA and CNA courses is described as below:
Student withdrawal during the first week of class = 25% of paid tuition (for example if you paid $350 down on your tuition, you are entitled to $87.50 refund; for full tuition paid, you are entitled to $237.50 refund). There are no tuition refunds after the first week of class. Books and fees are not refundable. If you should have to withdraw from the course, you may reapply later and enter the course when another class is available and additional tuition and fees are paid.
Cost varies with each class type. Head over to the book online page for pricing. Separate policy for stand alone classes such as CPR, First Aid, TB classes. Refer to the booking policy.
What is the booking policy?
Baxter Professional Services Health Education Training Classes – Booking Policy
1. Payment Requirements
All payments for training classes must be made at the time of registration. Registration is not considered complete until payment has been received.
2. Cancellation and Refund Policy
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No refunds will be issued for cancellations made within 48 hours of the class start time.
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If you need to cancel or reschedule, you must do so at least 48 hours before the class to receive a full refund or to reschedule without penalty.
3. Eligibility to Participate
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All criteria to participate in the class, as outlined in the course description, must be met prior to taking the class.
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By registering for the class, you confirm that you meet all eligibility requirements for participation.
4. Class Attendance & Pass/Fail Policy
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All classes are pass/fail.
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Students must be present for the entire duration of the class for their skills to be validated.
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Failure to attend the full class or to meet the required skills validation may result in failing the course.
5. Agreement to Terms
By signing up for a training class, you acknowledge and agree to the terms and conditions outlined in this booking policy.
Payment Terms
Effective Date: 2/26/2025
1. Payment Terms
All invoices issued by Baxter Professional Services, LLC are due upon receipt from the invoice date unless otherwise stated in a written agreement.
2. Late Payments & Fees
Payments not received by the due date will incur a late fee of 2% per month on the outstanding balance. If the invoice remains unpaid for more than 90 days past the due date, the account may be sent to collections, and the client will be responsible for any associated collection costs, including legal fees if applicable.
3. Accepted Payment Methods
We accept payments via check, credit card, PayPal, or cash.
4. Disputes & Adjustments
If there is a dispute regarding an invoice, the client must notify Baxter Professional Services in writing within 10 days of the invoice date to avoid late fees.
5. Collections & Legal Action
Accounts unpaid beyond 90 days may be referred to a collection agency. Clients may be held liable for any fees incurred during the collection process, including but not limited to legal expenses and administrative costs.
6. Contact for Payment Issues
For questions or concerns about an invoice, please contact Baxter Professional Services.
By engaging with Baxter Professional Services LLC and utilizing our services, you agree to abide by this payment policy.